Return requests must be made within the first 3 days after delivery.
Returns must be approved by COKODIVE before shipment
Returned items must be in original condition, and contain both the original parts and packaging
Returns should be sent postpaid if the reason for returning is not from damaged (defective) merchandise. (Exchanges will be made after the original product is returned and examined, and after the re-shipping fee is paid.)
*For DAMAGED, DEFECTIVE, or MISSING MERCHANDISE
To make a return request, please contact us within 10 days of delivery. In your message, please include your order number, the products you wish to return, and why. Once we approve your request, we will supply you with our returns address.
Note: COKODIVE is not responsible for lost, stolen, or damaged shipments for returning packages. If this worries you, a tracking number and insurance would be a good investment.
Once your return is received, we will examine and process your refund. From here, we will either accept or reject your return and email you with our decision. If we have determined that your return meets the requirements above, you will be refunded
- FULLY, if the return was a result of our error.
- PARTIALLY (shipping costs deducted), if the return was NOT a result of our error.
Note: Any items that were bought discounted or through promotions are not eligible for refunds.
- REFUND or RESHIPMENT will not be made if the delivery was failed due to the incorrect or insufficient address provided for shipping.
**CANCELLATION and CHANGE REQUEST POLICY
- Cancellation/Change must be requested immediately after you receive a confirmation email for your order. We may not be able to make any changes to your order if your order is already under processing. Any changes can only be made when your order is still unfulfilled and is not under processing.
- Please note that international shipping is expensive and involves many custom fees for some countries, therefore, we recommend you to check your cart and the shipping information carefully to avoid cancellation and return requests otherwise you will need to pay round trip shipping fees and possible customs fees.